Referent zákaznické podpory v cizích jazycích Náplň práce: Poskytuje primární podporu zákazníkům při žádostech o opravy prodaných produktů (telefon email) Zaznamenává a řeší hlášení závad a to s požadavkem na včasnost a kvalitu Komunikuje s kolegy v relevantních odděleních Garantuje vyřízení žádosti v požadovaném čase a kvalitě při současném dodržení interních postupů Požadujeme: Výborná znalost anglického a německého jazyka Zkušenost z prostředí call centra nebo zákaznické podpory velkou výhodou Organizační dovednosti Orientaci na detail Prozákaznický přístup Odolnost vůči stresu Poznámka k volnému místu: Customer Representative with German & English Overall purpose of position: General responsibilities are to manage customer requests for repair (via telephone fax and email) and to manage problem cases from beginning to end. This includes but is not limited to repair order (RMA) processing Customer support and Customer exceptions. Maintain an accurate on line record of all issues and provide a single point of contact and escalation for all problems. Confer with other specialists departments or management as necessary to resolve issues. Challenges and opportunities: o Provide support related to the operation and escalation of all customer service related activity in a responsible and professional manner. o Responsible for inputting all communications (i.e. fax e mail and voice messages) into the call management system. o Evaluate calls received into the customer service group determine customer needs and handle or escalate accordingly. o Reconcile any faxes e mails etc. received from customers on a daily basis. o Create price quotes and replacement unit processing for customer when applicable. o Verify changes (e.g. address email) for customers place records in the call tracking system and take appropriate action. o Provide input to management on any customer satisfaction issues. o Follow up on all outstanding issues within appropriate timeframe. o Complete all assigned self study and formal training. o Promote a positive image of product technical skills and company commitment to provide quality service. o Perform additional duties and responsibilities as assigned by supervisor. o Manage to work in a multi task environment. o Ability to take courses including aspects of sales support and customer care to operational functions and foreign languages. Qualification experience and expertise: o Excellent English and German: speaking listening and writing skills; any other language would be a big plus o Experience of a call support centre environment is a plus; understanding of excellent customer service o Aptitude for IT and computer systems (MS office in particular) o High level of organizational skills o Detail oriented personality o Able to work under pressure o Team Spirit Working hours: 8 5 hours a day shifts 8.00 16.30 9.00 17.30 10.30 19.00. We offer: o Structured career path with clearly defined progression o Competitive salary and target driven bonuses o Continuous free training and development o Language courses o 5 weeks of vacation o Positive working environment o Pension and Life Insurance o Health benefits o Contribution to lunches

Směnost: Jednosměnný provoz

Vzdělání: ÚSO s maturitou (bez vyučení)

Pracovní úvazek: Plný

plat: 20000- 23000 Kč

Datum nástupu: 01.06.2012

Firma: Motorola Solutions CZ s.r.o.

Ulice: Kolejní 2904

Obec: Brno

Kontaktní telefon: +420 533 336 504

Kontaktní osoba Janková