Technik uživatelské podpory Náplň práce: Poskytuje primární technickou podporu zákazníkům Zaznamenává a řeší hlášení závad a to s požadavkem na včasnost a kvalitu Poskytuje podporu oblastním technikům a kolegům v oddělení péče o zákazníky Směny: denní NEBO noční (6.00 18.00 nebo 18.00 6.00) Požadujeme: Výborná znalost španělského jazyka Velmi dobrá znalost anglického jazyka Velmi dobra znalost TCP IP aplikací WAN LAN Znalost L2 protokolu Praxe v oblasti Customer service výhodou Výhodou dřívější zkušenost s Motorola Canopy. DEPARTMENT DESCRIPTION Motorola Solutions is a leading provider of wireless broadband networking hardware and management software products to telecom internet service carriers as well as public safety State and Federal Government customers. We are looking for highly motivated individuals to join our professional team. The candidate must be technical oriented person with experience in network design implementation and troubleshooting with networking equipment including routers switches wireless AP and network servers. SCOPE OF RESPONSIBILITIES o Provide first level technical support to customers o Receive investigate resolve and track trouble tickets in a timely manner o Provide Support to Field Technicians and Service Representatives o Provide single point of contact for both technical and non technical customer issues o Working hours: day OR night shifts (12 hours: 6.00 18.00 or 18.00 6.00) SPECIFIC KNOWLEDGE SKILLS: o Knowledge of Spanish o Experience in Customer Service is advantage o Orientation in TCP IP WAN LAN networking applications o Basic experience in network troubleshooting and broadband technologies o At least basic knowledge of switching hardware L2 protocols o Must demonstrate initiative to learn new technologies o Strong verbal and written skills required o Previous experience with Motorola Canopy a plus o Experience with Red Hat Enterprise or Cent OS Linux distributions a plus WHAT WE OFFER o Great working conditions o Competitive salary o Employee benefits: 5 weeks of vacation pension and life insurance health benefits contribution to lunches o Personal and professional development o Structured career path o Continual free trainings o Friendly environment

Směnost: Dvousměnný provoz

Vzdělání: ÚSO s maturitou (bez vyučení)

Pracovní úvazek: Plný

plat: 28000- 30000 Kč

Datum nástupu: 15.05.2012

Firma: Motorola Solutions CZ s.r.o.

Ulice: Kolejní 2904

Obec: Brno

Kontaktní telefon: +420 533 336 504

Kontaktní osoba Janková